Managed Support Services
Keep your Adobe Commerce at its best with our managed support service.
Stop fixing issues—prevent them. Continuous monitoring & expert support that keeps your store fast, stable & conversion-ready—all for one predictable cost.
Our partners
Platforms you trust. Results you’ve never seen.
The Cost of Waiting
Stop playing catch-up—prevent Adobe Commerce disruptions.
Why managed
support service?
eCommerce isn’t set-and-forget. Bug fixes, performance tuning, and security updates are ongoing needs—not just one-time fixes.
A slow store kills conversions.
We identify speed bottlenecks, security vulnerabilities, and system inefficiencies that impact checkout and overall sales. Our deep-dive analysis pinpoints database slowdowns, server misconfigurations, and security gaps—so your store stays fast, safe, and scalable.
How "Waiting until it
breaks" is costing you
more
Stores without ongoing Adobe Commerce maintenance spend more on emergency fixes, downtime losses, and recovery costs.
Your competitors aren’t standing still—are you?
We evaluate your eCommerce presence—analyzing brand positioning and audience engagement. If competitors attract more traffic or convert better, we find where you’re losing ground and what you need to dominate
More than fixes—A
strategy for growth
Managed support isn’t just about preventing problems—it’s about continuous optimization.
Your store should be a revenue engine, not just a website.
We optimize your operations by pinpointing cost-saving opportunities, enhancing automation, and ensuring your technology scales with growth. The goal? A lean, profitable eCommerce machine that grows smarter, not just bigger.
Support that adapts to your needs
Your wish, our command – flexible, expert-led Adobe Commerce support.
Security & stability—Stay protected, stay online
Proactive security patching
Proactive security patching Stay ahead of threats with regular security updates, malware scans, and vulnerability fixes for Adobe Commerce.
Disaster recovery & backup protection
Disaster recovery & backup protection Whether it’s data loss or a cyberattack, we restore your store fast with minimal disruption.
Seamless version upgrades & patching
Seamless version upgrades & patching Keep your store running on the latest, most secure versions without downtime or errors.
Checkout & payment fixes
Checkout & payment fixes Ensure smooth transactions by resolving abandoned carts, payment failures, and gateway issues before they cost you revenue.
Performance optimization— Speed, Scalability & SEO
Site speed optimization
Site speed optimization Faster load times using caching, CDNs, and database tuning for seamless browsing on Adobe Commerce.
Technical SEO & core web vitals fixes
Technical SEO & core web vitals fixes Boost search rankings and ensure a frictionless user experience with optimized site performance.
Mobile optimization
Mobile optimization Optimize images, scripts, and layouts for a flawless experience across all devices.
Cloud scaling & load balancing
Cloud scaling & load balancing Handle sudden traffic spikes effortlessly, ensuring your Adobe Commerce is always open for business.
Feature enhancements—Smarter UX, better conversions
Frictionless checkout & payment optimization
Frictionless checkout & payment optimization Enable express payments, one-click checkout, and cart recovery to maximize conversions.
Personalized UX enhancements
Personalized UX enhancements Leverage AI-driven recommendations, dynamic pricing, and customized user flows to drive engagement.
Headless commerce & PWA implementation
Headless commerce & PWA implementation Deliver lightning-fast, app-like performance across devices with Adobe Commerce.
Seamless third-party API integrations
Seamless third-party API integrations Connect ERPs, CRMs, PIMs, and analytics tools for a unified eCommerce ecosystem.
Proactive growth—Insights & Long-Term success
Code audits & cleanups
Code audits & cleanups Reduce technical debt, eliminate inefficiencies, and enhance site stability.
Conversion Rate Optimization (CRO)
Conversion Rate Optimization (CRO) Use A/B testing, heatmaps, and UX refinements to turn visitors into buyers.
Actionable Performance Reports
Actionable Performance Reports Get deep insights into speed, security, and conversion trends, helping you make data-driven decisions for continuous growth.
Why HumCommerce?
More than maintenance—we make your Adobe Commerce stronger every day
Prevent issues before
they impact sales
Instead of waiting for something to break, we monitor and optimize continuously. From site performance to security updates, our proactive approach ensures that your store is always running at peak efficiency.
Seamless upgrades
without the hassle
Version updates, bug fixes, and security patches shouldn’t disrupt business operations. We handle all Adobe Commerce updates smoothly—keeping your store secure and optimized, without downtime or compatibility headaches.
Scalability without
growing pains
As your store grows, so do its technical demands. We ensure your Adobe Commerce infrastructure scales effortlessly—handling high traffic, optimizing databases, and preventing slowdowns during peak sales seasons.
Your requests, handled—no
limits on small fixes
Need an adjustment to your checkout? A pricing rule update? A custom integration tweak? Our managed support service plan includes unlimited small fixes—because even minor improvements drive long-term success.
Reliable support,
One predictable cost
No unexpected maintenance costs. No surprise fees. Just expert-backed support, continuous optimizations, and an Adobe Commerce store that runs like a well-oiled machine—all at a fixed cost.
Case Studies
Get a close look at how we’ve made a difference.
Manufacturing | Magento 2.4.4 Compatibility
Optimized quoting and sales workflows through Salesforce, CPQ, and Duchess Integration, enabling faster, error-free quoting.
+88%
faster
quoting
100%
real-time
data sync
Manufacturing | Magento 2.4.4 Compatibility
Automated quoting and eliminated pricing errors through Epicor CPQ & Magento Integration, enabling seamless B2B eCommerce scaling.
+75%
faster
workflows
100%
real-time quoting
accuracy
Industrial Manufacturing | Akeneo PIM
Enhanced product management and B2B ordering with Akeneo PIM, million+ SKU imports, and a custom PO system for faster procurement.
+1 Million
SKUs managed effectively
Talk to Us
Proactive support for peak performance, everyday!
- Essential Plan - 20 Hours (1 Month)
- Growth Plan -40 Hours (2 Month)
- Scale Plan - 20 Hours (1 Month)
FAQs
What are Managed Support Services (MSS), and why are they important for eCommerce?
Managed Support Services provide ongoing maintenance, security updates, performance monitoring, and support to ensure your eCommerce platform runs smoothly and securely. MSS is crucial for minimizing downtime, protecting against security threats, and maintaining optimal site performance.
What are Magento eCommerce support services, and why are they important?
Magento eCommerce support services provide ongoing maintenance, security updates, performance monitoring, and technical assistance to keep your Magento store running smoothly. These services are essential for minimising downtime, ensuring security, enhancing performance, and addressing issues promptly, all of which contribute to a seamless shopping experience and reliable operations.
What factors impact website performance, and how does HumCommerce address them?
Website performance is affected by factors like server speed, caching, code optimization, and image loading. HumCommerce addresses these by optimizing server configurations, implementing caching strategies, compressing images, and refining code to ensure a fast and efficient site.
What is eCommerce monitoring?
eCommerce monitoring is the real-time tracking of an online store’s performance, security, and functionality to ensure high uptime and a smooth user experience. By detecting issues like slow load times or payment failures early, monitoring allows businesses to address problems proactively and minimize disruptions.
What is the difference between disaster recovery and business continuity?
Disaster recovery focuses on restoring systems and data after an incident, while business continuity ensures that critical functions can continue during a disruption. HumCommerce’s managed support covers both, providing recovery plans and continuity strategies to keep your eCommerce operations stable.
How can a routine platform upgrade help reduce technical debt?
Upgrades bring your platform up-to-date, replacing outdated code and features with more efficient versions. This reduces technical debt, which can otherwise accumulate and make future upgrades more challenging and costly.
