HumCommerce AI Assistant
B2B AI Chatbot Built For Your Business.
HumCommerce AI Assistant is an open-text chatbot for B2B. Ask a question, and it instantly answers with the right products, specs, pricing, and stock, all in one place.
These five problems cost you revenue. HumCommerce AI Assistant fixes every single one.
Buyers can't find the right product
Buyers can't find the right product5,000+ SKUs overwhelm buyers and they abandon your site. HumCommerce AI Assistant lets customers ask questions and instantly get exact product matches with specs and pricing.
Junior reps lose deals while waiting for answers
Junior reps lose deals while waiting for answersProspects ask technical questions mid-call and reps say ‘let me check.’ HumCommerce AI Assistant returns verified answers in 3 seconds so deals move forward the same day.
Support team is buried across six systems
Support team is buried across six systemsSupport agents check ERP, CRM, accounting, email to answer one question. HumCommerce AI Assistant pulls all context from every system in under 2 seconds confidently.
Your eCommerce platform isn't driving revenue growth
Your eCommerce platform isn't driving revenue growthBuyers want self-service answers but hit dead ends instead. HumCommerce AI Assistant lets customers discover products on their own so conversion and AOV both increase.
Integration risks keep you stuck with what you have
Integration risks keep you stuck with what you haveNew platforms mean more integration points and risk. HumCommerce AI Assistant works on top of your existing systems with no replatforming needed ever required.
Explore HumCommerce
AI Assistant by Use Case
Measured results from
B2B manufacturers
increased
improved
time cut
Explore HumCommerce
AI Assistant by Industry
Query real systems first, interpret second
Three-layer data structure
Three-layer data structure
Layer 1: Live catalog, ERP pricing, WMS inventory. Queried first for specs, pricing, stock.
Layer 2: Spec sheets, compliance docs, SOPs. Searched for technical questions beyond database fields.
Continuous learning
Continuous learning
Every question and answer gets logged. Your team reviews flagged responses and updates the knowledge base. You control what the system learns. Admins update templates without vendor support.
Human escalation
Human escalation
Generic AI invents answers. HumCommerce AI Assistant queries your Adobe Commerce database and ERP tables first before formatting the response after retrieving actual data.
Question to
answer in seconds
Workflow #1
Customer
searches by specs
Workflow #2
Rep generates
quote on call
- Returns in 8 seconds:
Volume discount: $23.40/unit
(standard $26.00)
Support resolves refund inquiry
- Returns in 2 seconds:
From discovery to live in phases designed for your success
Discovery & Integration
Technical Discovery
We review your Adobe Commerce, ERP (SAP, Oracle, Epicor, Dynamics), CPQ, and WMS. Map catalog structure, pricing logic, approval workflows, and integration requirements.
Integration and Training
Pilot with Internal Users
Customer-Facing Rollout
Add HumCommerce AI Assistant to Adobe Commerce storefront. Monitor usage, conversion, escalation patterns. Provide monthly analytics and optimization recommendations based on real data.
Schedule technical walkthrough
We’ll review your Adobe Commerce, ERP, and catalog. Then demonstrate HumCommerce AI Assistant querying your actual product data to show database-first eliminates hallucination.
FAQs
How does HumCommerce AI Assistant handle contract pricing and customer-specific catalogs in B2B eCommerce?
HumCommerce AI Assistant integrates directly with your ERP and CPQ systems to retrieve contract pricing, volume discounts, payment terms, and customer-specific SKUs in real time. When a buyer queries pricing, the system applies their negotiated rates automatically. This works with Epicor CPQ, Salesforce CPQ, SAP, Oracle, and Microsoft Dynamics.
Does HumCommerce AI Assistant replace the sales team?
HumCommerce AI Assistant handles routine inquiries: pricing checks, stock status, order tracking, and standard quotes. This frees the sales team to focus on complex negotiations, custom terms, and relationship-building with high-value accounts. For complex scenarios (non-standard payment terms, custom delivery schedules), AI hands off to a human with full context and recommended next steps.
How does HumCommerce AI Assistant handle large B2B product catalogs with thousands of SKUs and complex specifications?
HumCommerce AI Assistant uses hybrid search: it queries your Adobe Commerce database and ERP tables directly. When someone searches for “3000 PSI hydraulic pump, 150 GPM flow, 230V,” it filters your catalog using database queries first, then uses AI to rank results by best fit. This prevents hallucination and ensures accuracy even with large catalogs.
What's the difference between HumCommerce AI Assistant and a standard chatbot?
Standard chatbots use pre-scripted responses or rely on generic AI models that hallucinate (invent) answers. HumCommerce AI Assistant queries your live systems (Adobe Commerce, ERP, WMS) in real time, so every response is pulled from your actual data. It never guesses. If it can’t find an answer in your systems, it says “I couldn’t locate that. Let me connect you with our team.”
How long does it take to implement HumCommerce AI Assistant and what's involved?
Implementation typically involves a phased approach: initial API integration with your ERP and CPQ systems, catalog indexing and training, pilot deployment with a small group of internal users, refinement based on feedback, and full rollout. Timeline depends on the complexity of your existing systems and the number of integrations required. We’ll provide a detailed implementation plan during your technical discovery call.
Can HumCommerce AI Assistant reduce manual quote requests and increase self-service orders?
Yes. HumCommerce AI Assistant reduces manual quote volume by automating standard pricing inquiries, stock checks, and quote generation. When buyers can get instant answers through your portal instead of calling, more orders move through self-service channels. The impact depends on your catalog complexity, the percentage of standard vs. custom orders, and ERP integration depth. We recommend a pilot period to measure results specific to your business.
How does HumCommerce AI Assistant help people who lack deep product knowledge?
HumCommerce AI Assistant acts as an on-demand product expert by querying your PIM (Product Information Management system), spec sheets, and compatibility matrices. When someone asks “Is motor model X compatible with pump model Y?” the system searches your indexed documentation and returns a yes/no answer with supporting specs. Follow-ups (“What’s the lead time?” “What’s the customer’s contracted price?”) get immediate answers.
How does HumCommerce AI Assistant help support teams who are switching between multiple systems to answer a single ticket?
It unifies context. Instead of opening ERP, CRM, and accounting tabs, someone types “Refund status for Order #123?” and HumCommerce AI Assistant pulls data from all connected systems in under 2 seconds. This cuts resolution time. HumCommerce AI Assistant maintains audit trails of every query and data source, which is critical for compliance in regulated industries like pharmaceuticals and aerospace.
Will B2B buyers trust AI-generated pricing and quotes, or do they need human verification?
HumCommerce AI Assistant pulls pricing directly from your ERP and CPQ systems. It doesn’t “generate” prices. When a buyer sees a price, that’s their exact contract price from your system of record. For high-value or complex quotes (custom terms, non-standard delivery), AI flags these for human review before sending. Buyers trust the system because it’s pulling from the same source your sales team uses.
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