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Using Epicor (formely KBMax) integration, FHC improved quote generation time by up to 70%

Turbocharge your quotes like FHC did with Epicor Integration.

Accelerate My Quotes

Industry

Architectural Hardware & Glazing Systems

Location

Los Angeles, CA,
USA

Team

Multi-functional departments with product configuration and internal collaboration needs

Tech Stack

Adobe Commerce, KBMax (Epicor CPQ), D3 ERP, Microsoft Teams (SSO)

Business
Complexity at FHC

Company
Overview

Highly customizable architectural hardware that requires technical specifications, accurate measurements, and detailed  documentation for legal compliance

Current
State

Every order involves complex coordination across sales, engineering, and fulfillment

Competitive
Landscape

Competes in a fast-paced B2B market where delays or errors can lose deals

Customer
Base

Project-based B2B buyers with unique specs, demanding timelines, and low tolerance for error

Turn complexity into clarity - get streamlined,
just like FHC.

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The Business
Pain

Delays in quoting and data mismatches led to slower deal cycles and lost opportunities in competitive project bids

Manual pricing inputs created errors in quotes, exposing the business to contractual and regulatory issues

Siloed tools (Slack, Teams, Email) slowed approvals, onboarding, and order execution

The HumCommerce
Difference

Integrated D3 ERP, Magento & Epicor CPQ to streamline complex quoting, reuse, and revisions for sales teams and distributors

Enabled real-time quote visibility in Salesforce, boosting forecasting accuracy and accountability

Improved quote accuracy by automating customer-data sync across systems

Centralized onboarding and internal access via SharePoint intranet — cutting ramp-up time and tool confusion

Curious what Epicor integration
can do for your business?

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Measurable
Business Impact

PERFORMANCE
METRIC		BEFORE
HUMCOMMERCE		AFTER
HUMCOMMERCE		BUSINESS
IMPACT
CPQ Quote Load Time40 seconds<5 secondsUp to 70% faster quoting; improved sales rep efficiency
Quote-to-CRM SyncManual data entry across toolsAutomated, real-time sync between CPQ & CRM100% visibility into pipeline; eliminated sync delays & errors
Customer Data ConsistencyManual data entryAutomated via Smarty TemplatesImproved quote accuracy and customer trust
Quote Generation Time2–3 Days1 HrReuse/clone of quotes from customers improved TAT of SalesRep
Quote AccuracyInconsistency between D3 ERP and CPQ engineering quotesAccurate Quotes & revision trackingCPQ, eCommerce, ERP orchestration provides consistent eng/sales quotes.

The proof is
in the results

Implementing Epicor integration with HumCommerce has been a game-changer for our sales team. We cut our quoting time from days to just hours and gained complete visibility into our pipeline. The accuracy of our quotes and the trust from our customers have never been higher.

It works for industry leaders. Let’s make it work for you.

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Why HumCommerce?

Engineered for complex B2B manufacturing (not just generic eCommerce)

Deep ERP/CPQ/CRM integration expertise

Custom workflow automation for high-volume, configurable products

Proven results: 70+ brands, zero mediocrity

Rapid time-to-value measurable ROI in weeks, not months

Ready for faster, smarter sales? Make agility your standard.

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